FAQ

Shipping & Delivery

Shipping & Delivery

How long will it take to get my custom rug from the moment I order?

The whole process — from drafting the design, shearing, dying the yarn to weaving/tufting and delivering the rug to you — takes roughly six to seven weeks.

How much does shipping cost?

All shipping costs within India are on us!International shipping costs will be calculated at checkout. Please note that import duties or taxes may apply based on your country’s regulations and are payable upon delivery.

How long does delivery take once my order has shipped?

You should have your product within a week (5-6 business days) of it leaving the
workshop.

Returns

What do I do if my rug is damaged during shipping?

We take utmost care of our babies so that they reach you just the way they were when you first laid eyes on them. However, if you feel it was damaged during transit, please drop us a line at shop@spacewarprugs.com and we'll make it right.

Can I cancel my order?

We get that sometimes you can have a change of heart which is why, you can cancel your order before 2 PM IST the following day and get a full refund. No questions asked.

Can I return my rug?

We can’t take back rugs unless it was damaged during transit. Please double check and make sure you’re happy with everything (like measurements, colours and design) before confirming your order. You can also cancel your order before 2 PM IST the following day and get a full refund.

Care

What is the warranty on my rug?

Our rugs don’t come with a warranty attached, however there are plenty of ways to ensure your new baby lives to a ripe old age. You can find the care instructions on the back of your rug or click here for the rug care guide.

Timeframe

Generally, a Spacewarp rug takes between five and six weeks to reach you, from the time you have placed the order. This is because we make them fresh, just for your space, rather than sending you something from a warehouse. In fact, we don’t even have a warehouse.

Timeframe

Generally, a Spacewarp rug takes between five and six weeks to reach you, from the time you have placed the order. This is because we make them fresh, just for your space, rather than sending you something from a warehouse. In fact, we don’t even have a warehouse.

Interior Designers & Architects

How do you ensure the quality of rugs?

When it comes to choosing a workshop, we partner with only the best. Our partner artisans are master craftspersons, and some come from a long line of carpet weavers and rug makers. Which means, every Space Warp rug comes with a seal of excellence.

Timeframe

Generally, a Spacewarp rug takes between five and six weeks to reach you, from the time you have placed the order. This is because we make them fresh, just for your space, rather than sending you something from a warehouse. In fact, we don’t even have a warehouse.

Timeframe

Generally, a Spacewarp rug takes between five and six weeks to reach you, from the time you have placed the order. This is because we make them fresh, just for your space, rather than sending you something from a warehouse. In fact, we don’t even have a warehouse.

About Spacewarp

How can I contact Spacewarp if I have a question?

You can always reach out to us at shop@spacewarprugs.com

Timeframe

Generally, a Spacewarp rug takes between five and six weeks to reach you, from the time you have placed the order. This is because we make them fresh, just for your space, rather than sending you something from a warehouse. In fact, we don’t even have a warehouse.

Timeframe

Generally, a Spacewarp rug takes between five and six weeks to reach you, from the time you have placed the order. This is because we make them fresh, just for your space, rather than sending you something from a warehouse. In fact, we don’t even have a warehouse.

Design & Customisation

How long will it take to get my custom rug from the moment I order?

The whole process — from drafting the design, shearing, dying the yarn to weaving/tufting and delivering the rug to you — takes roughly six to seven weeks.

How can I be sure I'm getting the right size?

Our products come in a few standard sizes that work across a range of spaces. A great way to avoid getting a product that doesn’t fit is to take measurements of your space before picking the size. You can read more about common rug sizes, application and placement on our Size Guide page.

Will my rug be exactly how it looks in the picture?

Each rug is handcrafted by our artisans, which means while they will be similar, no two rugs will ever be the exact same. In fact, we believe that’s the beauty of it so go ahead and embrace the wabi-sabi.

If I want a design I don't see, what should I do?

If you have an idea or design in mind but don’t see it in our catalogue, just send us a note at shop@spacewarprugs.com with your sketches, ideas and moodboards, and we'll help you bring your ideas to life. Prices of bespoke rugs will vary depending on the complexity of your design.

Where are your rugs made?

All our rugs are made in our partner workshops in rural India.

What are your rugs made of?

Our rugs are made using raw materials like New Zealand wool, viscose, bamboo silk, jute and recycled PET yarn.
recycled fabrics.