The whole process — from drafting the design to delivering the finished rug to you — takes roughly five to six weeks.
All shipping costs within India are on us! With international orders, charges will vary depending on where you are, and will be calculated once you enter your delivery address. This doesn't include Customs duties that may be charged by your country.
We will send you a tracking number as soon as your shipment leaves our workshop.
We take utmost care of our babies so that they reach you just the way they were when you first laid eyes on them. However, if you feel it was damaged during transit, please drop us a line at email@example.com and we'll make it right.
You should have your product within a week (5-6 business days) of it leaving the workshop.
We get that sometimes you can have a change of heart which is why, you can cancel your order before 2 PM IST the following day and get a full refund. No questions asked.
We can’t take back rugs unless it was damaged during transit. Please double check and make sure you’re happy with everything (like measurements, colours and design) before confirming your order. You can also cancel your order before 2 PM IST the following day and get a full refund.
Our products come in a few standard sizes that work across a range of spaces. A great way to avoid getting a product that doesn’t fit is to take measurements of your space before picking the size. In fact, measure it twice, just to be sure.
Each rug is handcrafted by our artisans, which means while they will be similar, no two rugs will ever be the exact same. In fact, we believe that’s the beauty of it so go ahead and embrace the wabi-sabi.
If you have an idea or design in mind but don’t see it in our catalogue, just send us a note at firstname.lastname@example.org with your sketches, ideas and moodboards, and we'll help you bring your ideas to life. Prices of bespoke rugs will vary depending on the complexity of your design.
Since our rugs are made to order, we may not have the materials anymore to make one of our old designs. However, please write to us at email@example.com and if we have all the materials on hand, we can definitely make it for you.
When it comes to choosing a workshop, we partner with only the best. Our partner artisans are master craftspersons, and some come from a long line of carpet weavers and rug makers. Which means, every spacewarp rug comes with a seal of excellence.
Our rugs don’t come with a warranty attached, however there are plenty of ways to ensure your new baby lives to a ripe old age. You can find the care instructions on the back of your rug or click here for rug care guide.
You can always reach out to us at firstname.lastname@example.org or call us at +91 9820838028.