We take utmost care of our babies so that they reach you just the way they were when you first laid eyes on them. However, if you feel it was damaged during transit, please drop us a line at shop@spacewarprugs.com and we'll make it right.

We get that sometimes you can have a change of heart which is why, you can cancel your order before 2 PM IST the following day and get a full refund. No questions asked.

We can’t take back rugs unless it was damaged during transit. Please double check and make sure you’re happy with everything (like measurements, colours and design) before confirming your order. You can also cancel your order before 2 PM IST the following day and get a full refund.

You’ll find basic care instructions on the reverse side of the rug. Regular vacuuming (no beater bar), prompt blotting of spills, and rotating every few months help preserve its life. For deeper care, refer to our full Rug Care Guide.

Shedding is a natural characteristic of rugs made from natural fibers, especially in the initial weeks of use. Regular vacuuming can help manage and reduce shedding over time. Our rugs undergo thorough finishing processes to minimize this occurrence, ensuring that they maintain their appearance and texture.

We stand by the quality of our rugs. For detailed information on warranties and care instructions, please refer to our Terms and Conditions. Should you encounter any issues, our team is here to assist and ensure your satisfaction.

When it comes to choosing a workshop, we partner with only the best. Our partner artisans are master craftspersons, and some come from a long line of carpet weavers and rug makers. Which means, every Space Warp rug comes with a seal of excellence.

We're based in Mumbai. Our rugs are handcrafted in villages across northern India.

Yes, we do. Everything we make is made to order. Whether it’s adjusting a design to suit your space or developing something entirely from scratch, we tailor each rug with intention. If your project has specific dimensions, finishes or a clear design direction, custom is almost always the better choice.

Of course. You can send us your project details or schedule a quick call with our team. We’ll get back to you within 1 to 2 business days.

Yes. If you’ve got a sketch, a moodboard, or even just a rough idea, we’re happy to work with it. While we don’t replicate existing designs from other brands, we’d love to interpret your vision into something that’s truly yours.

Send us your layouts, renders, or CADs or hop on a call with us. We’re used to working closely with studios and firms across timelines and touchpoints. Our goal is to make the rug process seamless.

Absolutely. We can sample yarns to match materials or adapt motifs to echo spatial elements. Reach out and we’ll build from what you have.

All our rugs are made by hand — one knot, one tuft at a time. The lead time we've set honours the process, the material and the hands behind it. While we can’t promise timelines shorter than what craftsmanship demands, we always do our best to deliver ahead of schedule where possible. If you’re working with a tight deadline, write to us with your project details and we’ll let you know what’s feasible.

Our aesthetic leans contemporary, but our techniques are rooted in traditional craft. We’re open to interpreting antique or heritage references through a modern lens. If you have a direction in mind, we’re happy to explore it with you.

Yes. We’ve done wall-to-wall installations for boardrooms, lounges, and home theatres. Send over your requirements and we’ll take it from there.

They can. Many of our designs translate beautifully as textile wall pieces. Let us know what you have in mind and we’re happy to scale or adapt a rug for vertical display.

Both are crafted by hand. Hand-knotted rugs are more intricate thread by thread, knot by knot and they age beautifully. Hand-tufted rugs are quicker to make and more cost-effective. It really depends on the purpose and space. That said, if you browse our collection, you’ll see where our heart lies. You can read more about both techniques in our Craft section.

Email projects@spacewarprugs.com with your brief, timelines, and reference images or schedule a call. We’ll take it from there.

We currently don’t offer physical swatches. But we’re happy to send detailed close-ups, samples of yarns, or reference textures to help you decide confidently.

You can always reach out to us at shop@spacewarprugs.com

We keep production local, work with natural and recycled materials, and only make what’s needed. Nothing is mass-produced or held in inventory. It’s slower by design, and better for the planet

Yes, especially our wool and PET yarn rugs. Let us know how your space is used and we’ll guide you to the best match.
All Spacewarp Rugs are crafted using azo-free dyes, which are safer for pets. They’re gentle on sensitive skin and reduce the risk of irritation or allergies. Even if pets chew or lick the rugs, azo-free dyes are a much safer option than traditional ones.

Not exactly. Every Spacewarp rug is made to order and handcrafted by skilled artisans, which means no two pieces are ever identical.
There may be subtle variations in weave, texture, or tone this is not a flaw, but a reflection of the human hand behind it. These differences give your rug its own identity. We see that as part of its beauty. If you’re working toward a specific palette or finish, let us know, we’ll do our best to guide you with close-up images or material references.

Each Spacewarp rug is a culmination of thoughtful design and meticulous craftsmanship. Inspired by our journeys, conversations, and artistic encounters, our designs are handcrafted by skilled artisans in India. We prioritize made-to-order creations, ensuring that every rug is tailored to the specific needs and aesthetics of your space. This approach not only guarantees uniqueness but also promotes sustainability by producing only what is needed. Spacewarp Rugs

Our rugs are handcrafted in India, where we collaborate closely with local artisans. By maintaining a hands-on approach, we ensure that each piece reflects our commitment to quality and authenticity. This close-knit collaboration allows us to uphold traditional techniques while infusing contemporary design elements. Spacewarp Rugs

Our rugs are exclusively available through our official website. This direct-to-consumer approach ensures that you receive genuine Spacewarp products, crafted with the utmost care and precision. By managing our sales directly, we maintain the integrity of our designs and the quality of our offerings.

Our pricing reflects the value of handcrafted artistry, sustainable practices, and premium materials. Each rug is made to order, reducing waste and ensuring that resources are used responsibly. We invest in our artisans, providing fair wages and fostering a respectful working environment. This holistic approach ensures that every rug we produce is a testament to quality, ethics, and design excellence.

Our rugs are exclusively available through our official website. This direct-to-consumer approach ensures that you receive genuine Spacewarp products, crafted with the utmost care and precision. By managing our sales directly, we maintain the integrity of our designs and the quality of our offerings.

The whole process — from drafting the design, shearing, dying the yarn to weaving/tufting and delivering the rug to you — takes roughly six to seven weeks.

Our products come in a few standard sizes that work across a range of spaces. A great way to avoid getting a product that doesn’t fit is to take measurements of your space before picking the size. You can read more about common rug sizes, application and placement on our Size Guide page.

Each rug is handcrafted by our artisans, which means while they will be similar, no two rugs will ever be the exact same. In fact, we believe that’s the beauty of it so go ahead and embrace the wabi-sabi.

If you have an idea or design in mind but don’t see it in our catalogue, just send us a note at shop@spacewarprugs.com with your sketches, ideas and moodboards, and we'll help you bring your ideas to life. Prices of bespoke rugs will vary depending on the complexity of your design.

All our rugs are made in our partner workshops in rural India.

We utilize a curated selection of high-quality materials, including New Zealand wool, viscose, bamboo silk, jute, and recycled PET yarn. Our choice of materials reflects our commitment to sustainability and durability, ensuring that each rug not only looks exquisite but also stands the test of time.

We accept all major credit/debit cards, UPI, and bank transfers. International clients can pay via credit card or wire transfer.

Not by default, but if you’d like to split payments across two milestones (for large orders), get in touch and we’ll do our best.

Yes. We’ve shipped to over 15 countries and counting. Shipping fees and duties vary by location.